Agent features

Using the Webex App, the agents can set availability status, join/unjoin queue, make outbound call, make conference call, and so on.

For more details, see Change your call queue status.

Multi call window

The muti call window option in the Webex App allows agents to get a quick view of the call status and easily access some common calling features such as dismiss calls, answer calls, transfer, hold, and so on.

For more details, see Manage all your phone calls in one place.

Cisco Call for Microsoft Teams

The Cisco Call integration within the Microsoft Teams allows agents to access the Webex Calling features directly from the Microsoft Teams.

For more details, see Cisco Call for Microsoft Teams.